Shipping Policy

Shipping policy

We aim to process all orders within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

International Shipping

We offer international shipping to the following countries.

 

Shipping destination	Estimated delivery time
USA	10 to 15 business days
UK	5 to 10 business days
Australia	5 to 10 business days
New Zealand	5 to 10 business days
Canada	5 to 10 business days
Rest Of World	10 to 20 business days

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us at info@yourhorsegals.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@yourhorsegals.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

info@yourhorsegals.com.